1. General Principle

NWUCert fees may cover application processing, administrative review, digital certificate preparation, certificate record handling, and related support services.

2. Before Processing Starts

If an applicant contacts NWUCert before processing, review, access, or administrative work has started, the request may be reviewed for cancellation or fee adjustment.

3. After Processing Starts

Once application processing, certification review, learner access, record preparation, or administrative handling has started, fees are generally not refundable except where NWUCert confirms an error, duplicate payment, or special administrative reason.

4. Digital Certificates

After a digital PDF certificate or verification record has been prepared or issued, the related certification fee is generally not refundable.

5. Physical Certificates

Physical certificate fees may become non-refundable once printing, preparation, courier processing, or shipment has started.

6. Duplicate Payments

Duplicate payments may be reviewed. If confirmed, NWUCert may refund or credit the duplicate amount according to the payment provider’s available procedures.

7. Incorrect Applicant Information

Refunds are not automatically provided for incorrect information submitted by the applicant, including wrong names, wrong program selection, wrong address, or incomplete details.

8. Contact for Refund Review

Refund-related requests should be submitted through the Contact page with full name, email, payment date, selected program, payment package, and reason for the request.